Call or send an email that outlines your resolution. If you won't refund their money, explain why in clear, non-judgemental language. Keep your emotions out of it. If you will refund their money, apologize briefly for their unhappiness and tell them when and how they'll receive the refund.
How do I request a refund?
Click Order History.
Find the order you want to return. Select Request a refund or Report a problem and choose the option that describes your situation. Complete the form and note that you'd like a refund. You'll get a message that says "Thank you for sharing your concerns."
How do you email a customer for refund?
Email template for Refund
Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business.
How do I negotiate a refund?
How do you handle a customer request for a refund?
How do you say no to a customer?
How do you respond to a disappointed customer?
How do you write an escalation email to a customer?
Outline why the situation has escalated. Explain why you think what has happened is not acceptable. Keep it from getting too personal and leave softer phrasing out. Remind the company again of what they may lose by ruining the business relationship with you. via
How do you handle customer complaints examples?
How do you respond to a customer service email?
What to do if a company refuses to refund you?
How do I request a refund for poor service?
How do I write a letter to Bank for refund?
I have been a sincere account holder at your bank bearing account (account number). Last month, a sum of Rs. 10, 000 was incorrectly deducted from my savings account on (date). I claim a refund for the same. via
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I'm very sorry that you were unhappy with our product. Unfortunately, our return policy allows for all merchandise to be returned up to 90 days after purchase, in like-new condition. Since your item shows signs of heavy use, we will not be able to refund you.